Six US airlines waived change fees for the ground stop and none offered hotels

Each airline's 13 November waiver side by side

Terms as held in the site data on 15 November 2026. Each airline page logs every version with the date it was read. "Policy record" is the status of the airline's own refund and hotel terms in the site's research.

"Not stated" in the refund column means the waiver itself didn't mention a refund. The US refund rule still applies when the airline cancels and you don't fly.

12 US airlines' phone lines, chat and rebooking pages, read on their own sites

Main US reservations line, chat or text channels and social accounts as each airline lists them, checked 15 November 2026. "Answers customers" marks a social account the airline says handles support. Spirit Airlines stopped flying on 2 May 2026, so it has no entry. Fake airline support numbers circulate in search results; call only numbers that match the airline's site.

Guides by airline

• American AirlinesAn FAA ground stop is outside American's control. Its pages promise no hotel or meals for it, and its newsroom update on the outage mentioned neither.
• Delta Air LinesDelta's reimbursement page names air traffic control delays among the costs it doesn't cover, so hotel and meal claims for the 13 November stop rest on goodwill.
• United AirlinesUnited's own pages couldn't be read. If its contract treats government action as force majeure, as secondary sources report, the 13 November stop sits outside its hotel and meal commitments.
• Southwest AirlinesSouthwest names Air Traffic Control in both documents, so the 13 November stop sits outside its hotel and meal promises.
• JetBlueJetBlue's contract names air traffic control delays as force majeure, so the hotel and meal promises in both documents leave out the 13 November stop.
• Alaska AirlinesAlaska names air traffic control as an exception, so the 13 November stop sits outside its meal and hotel promises.